Maintenance Information

To report routine maintenance use your Online Portal

For Emergencies
Call 1-757-229-6810

Examples of emergencies include:

  • unstoppable water leak
  • flooding, heat or air not working in extreme temps
  • sparks from outlets or appliances
  • any condition that threatens the health or safety of the tenants, the property or the public.

If you do have an emergency, call us immediately.

Team of electricians

There are some simple things you can try yourself before calling us. See if any of these simple fixes will help.

Please try these things before placing a request: 


Oil: Try reset button on furnace and make sure there is oil in the tank 

Gas: Make sure the gas is in your name. If not, call the gas company. Make sure the switch on wall by furnace (which is usually red) is in the “On” position. Check to make sure the pilot light is lit. 

Heat Pump: Make sure you change the filter regularly. Try emergency/Suppl. button or flipping the circuit breaker.


Make sure you change the filter regularly. If it is leaking, turn A/C off!!! 

Please answer on request form: “Is it not blowing or just not cooling?”


Electric: Try circuit breakers 

Gas: Try lighting the pilot light


Make sure the appliance is plugged in all the way. 

Please answer on the request form “What is the brand”? 

Dishwasher: If leaking, do not use until fixed.

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we are doing our part during this health crisis, but are still here to serve you

Our office is fully operational but closed to the public for the safety of our staff, contractors, and clients due to the COVID-19 virus.  Emails and telephone calls are addressed during our regular business hours.  In case of an after hours emergency, please call our office for the 24 hour answering service.

Rent payments may be made online through your portal or you may drop rents/and association payments in the secure drop box at our office.

It's still not
too late!

Happy Valentine’s Day to all of our friends, clients, tenants and partners!