Tenant Information

We Cover All Your Needs

At Berkeley Realty Property Management, we strive to provide our tenants with complete, up to date information regarding their lease, property, payment options and more. Be sure to check back often, as we are always adding new info that you can use!

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Online Payment Instructions

Renter’s Insurance Information

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Frequently Asked Questions

This is written into your lease. Generally speaking, your rent is due on the first of each month.

We accept online payments (via your tenant portal), personal checks, cashiers checks, money orders or credit card payments.

If you are paying online, you will access your tenant portal. If you plan to come to our office, we are located at 150 Strawberry Plains Road, Suite A-1, Williamsburg, VA. 23188. If you choose to mail your rent, you can mail to the same address.

You can either pay online through your tenant portal, or you can bring your rent to our office at 150 Strawberry Plains Road, Suite A-1, Williamsburg, VA 23188 and put it in the night drop.

Wrong. The postmark is not relevant to being on time at all. Rent payment must be physically received in our office on or before the due date in order to avoid a late fee.

When your check bounces (or your payment is returned for any reason), and it is not replaced on or before the due date, then it is considered late as it was not in our possession on time.

No. The late fee is a percentage of the rent amount, not a percentage of the unpaid amount.

When a payment is returned, online payment and check payment options are suspended for three months. If a second payment is returned, these options are permanently suspended. 

The returned payment fee is $50 NSF fee and $50 Administration fee; however, if the returned payment causes your rent to be late, a late fee will also be assessed to your account.

You may login to your tenant portal and submit a maintenance request there. Or you can call the 24/7 maintenance request Hotline at 1-888-614-3820.

Our emergency number is 1-757-229-6810

Generally, any condition that is considered a threat to people or property. More specifically, emergencies are defined as:

  • No heat if it is expected to be below 40 degrees
  • No air if it is expected to be above 90 degrees
  • No functioning toilet (If you have two, one being clogged is not an emergency)
  • No running water
  • Any sparks or fire from an electrical fixture, outlet or switch
  • Any water flow that cannot be stopped with a turn off valve
  • No hot water
  • Sewage backing up into the house
  • Roof leak

All you need to do is give us permission to enter, or arrange for a friend or family member to meet us there, and we can get the work done without you having to miss any work at all. If you have a pet, you must make arrangements to have someone there or have your pet crated while our technician is in the home. 

Contact Us

Location :

150 Strawberry Plains Rd., Suite A-1 Williamsburg, VA 23188

Email :


Phone :

(757) 229-6810

Fax :

(757) 229-8208

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we are doing our part during this health crisis, but are still here to serve you

Our office is fully operational but closed to the public for the safety of our staff, contractors, and clients due to the COVID-19 virus.  Emails and telephone calls are addressed during our regular business hours.  In case of an after hours emergency, please call our office for the 24 hour answering service.

Rent payments may be made online through your portal or you may drop rents/and association payments in the secure drop box at our office.

It's still not
too late!

Happy Valentine’s Day to all of our friends, clients, tenants and partners!

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